Privacy Policy

1. Introduction

Welcome to Tacitsoft LLC ("Tacitsoft," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tacitsoft.dev and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for an account
• Use our services or API
• Submit forms or contact us
• Subscribe to our newsletter or communications
• Participate in surveys, contests, or promotions

This information may include: name, email address, phone number, company name, billing information, payment details, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our website and services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clickstream data)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies
• API usage logs and performance metrics

2.3 Third-Party Sources

We may receive information about you from third-party services, including analytics providers, advertising networks, payment processors, and social media platforms, to the extent permitted by law.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending transactional communications
• Responding to your inquiries and providing customer support
• Sending you technical notices, updates, security alerts, and administrative messages
• Monitoring and analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and security incidents
• Personalizing your experience and delivering targeted content
• Sending marketing communications (with your consent where required)
• Complying with legal obligations and enforcing our terms
• Protecting our rights, property, and safety, and that of our users

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, email delivery, and marketing assistance.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our services. Cookies are small data files stored on your device that help us improve our services and your experience.

Types of cookies we use:

• Essential Cookies: Required for the operation of our services
• Analytics Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertising

You can control cookies through your browser settings and opt-out of certain tracking. However, disabling cookies may affect the functionality of our services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt-out of marketing communications and certain data sharing

To exercise these rights, please contact us at privacy@tacitsoft.dev. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses and other safeguards.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined by the CCPA. To exercise your California privacy rights, contact us at privacy@tacitsoft.dev.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Contractual necessity to provide services
• Legitimate interests in operating and improving our business
• Compliance with legal obligations
• Your explicit consent where applicable

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: